Fixed. Or You Don’t Pay a Penny.
Your site is down. We answer the phone at 2 AM, start work immediately, and don’t stop until it’s clean, secure, and back online. Or your $500 deposit comes back in full. No invoice. No argument.
Most sites recovered within 4 hours • ~$1,000 typical total • First month of hosting on us after recovery.
What Emergency Recovery Actually Means
Most hosts, when your site gets hacked, give you two options: restore from a backup you didn't know you had, or fix it yourself. Neither is acceptable when you're a real business with real customers.
IgnitionLabs has recovered dozens of compromised sites. That means combing through malware, reconstructing databases from multiple backup snapshots to salvage the most current content, identifying the entry point, closing it, and hardening the site so it doesn't happen again.
This isn't a script we run. It's manual forensic work done by engineers who have done it before.
“Relax. My dad’s got the ultimate set of tools. I can fix it.”
Jeff Spicoli, Fast Times at Ridgemont High, and honestly, not wrong. We’ve been un-wrecking websites since 1994. We’re not rattled. You don’t have to be either.
How It Works
Activate Your Response
Submit the $500 deposit to engage. Once it clears, you receive the direct line to your engineer. A human answers, any time, and work begins immediately.
We Get to Work
You grant server access and we begin immediately: malware scan, database assessment, entry point identification. No waiting, no queuing.
Work Begins
Recovery starts immediately. We work until the site is clean, secured, and back online. You get a plain-language summary of everything we did.
What the Recovery Process Includes
Forensic Site Recovery
- Full malware scan and removal: files, database, injected code
- Backdoor identification and elimination
- Database forensics across multiple backup snapshots
- Content reconstruction to the most current recoverable state
- File integrity validation after cleaning
Root Cause Analysis
- Entry point identification (plugin, theme, brute force, etc.)
- Timeline reconstruction of the attack
- Credential audit and forced resets where needed
- Hosting configuration review for contributing vulnerabilities
- Written summary in plain language, no jargon
Hardening After Recovery
- WordPress file permission hardening
- WAF rules updated to block the attack vector used
- Plugin and theme audit: vulnerable software flagged or removed
- Admin credentials reset and two-factor authentication enabled
- XML-RPC and unnecessary REST API endpoints locked down
Database Reconstruction
- We work from multiple backup snapshots, not just the most recent
- Content is compared across versions to recover the freshest data
- Corrupted tables are repaired or rebuilt where possible
- Transaction logs reviewed for data integrity
- Final database tested before site goes live
Pricing
We don't give estimates before we see the damage. What we can tell you is the rate structure and exactly how billing works.
Typical engagement: Most sites are recovered and back online within 4 hours, at a total cost of around $1,000 (4 hours × $250/hr). Complex compromises or heavily corrupted databases take longer. We'll tell you when we see it, not after.
- Required to initiate emergency response and receive the direct line
- Non-refundable once work begins
- Fully creditable toward all billable hours at the emergency rate
- Collected before access is granted and work starts
- Applies from first billable hour through site restoration
- Billed in 15-minute increments after the first hour
- Clock runs until site is clean, secure, and confirmed online
- Deposit credit applied before final invoice
Already hosted with us? Emergency recovery is part of the relationship. No deposit, no emergency surcharge, no separate engagement. You already have our number. That’s the point.
- No $500 deposit required
- No emergency rate surcharge
- Same forensic recovery process, zero additional cost
What You Won't Get
- A ticket number
- A "we'll look at it Monday" response
- A script that runs and calls it fixed
- A surprise invoice with line items you don't understand
The Guarantee, In Plain English
If we can’t restore your site to a clean, functional, secure state, your $500 deposit is refunded in full. No invoice. No argument. We either fix it or you owe us nothing.
When we do fix it (and we will), your first month of IgnitionLabs hosting is on us. No contract, no credit card, no strings. It’s our way of saying we’re confident enough in our own work to stake the next 30 days on it.
Who This Is For
Emergency recovery is for businesses that can't afford to be down. You don't need to be an IgnitionLabs hosting client to use this service. If your site is compromised and your current host isn't helping, call us.
A significant portion of our long-term hosting clients came to us through exactly this path. Their site got hacked, their host said it wasn't their problem, they called us. We fixed it, hardened it, and they moved their hosting here.
If you want to stay with your current host after recovery, that's fine too. The work we do is yours regardless.
An Honest Note
Not every compromised site is fully recoverable. If content was deleted before backups captured it, or if a database was corrupted beyond repair, we’ll tell you exactly what we can and can’t restore before we bill you for trying.
We guarantee the result, not the clock. If we can’t get your site clean, functional, and secure, you pay nothing and your deposit comes back. What we can’t promise is a specific hour; complex compromises take longer. What we can promise is that we work until it’s done, keep you informed the whole way, and never pad hours.
We’ve been doing this since 1994. We’ve seen most of it before.
Every Minute Your Site Is Down, You're Losing Customers.
Activate emergency response now. Your engineer is on it within minutes. The $500 deposit engages us immediately and is fully credited toward all hours worked.
Activate Emergency Response →$500 to engage • $250/hr billed in 15-min increments • Deposit credited toward work