Emergency recovery
Hacked, down or broken? Call us now.
An engineer answers, starts work right away and stays on it until your site is clean, secure and back online. You don't need to be an IgnitionLabs client. If we can't fix it, your deposit comes back in full.
$500 deposit to start, credited toward every hour worked. $295 an hour, 1-hour minimum, then billed in 15-minute increments.
$500 deposit · $295/hr · deposit refunded if we can't fix it
Recovery is forensic work, not a restore button.
When a site is compromised, most hosts offer two choices: restore an old backup and hope, or fix it yourself. Neither works for a business with customers waiting.
We clean the malware out of the files and the database, rebuild the content from several backup snapshots so you keep the most recent version, find out how the attacker got in, close that door and harden the site so it doesn't happen again. Engineers who have done this many times do it by hand.
Already an IgnitionLabs client?
Emergency recovery is part of your plan. No deposit and no emergency surcharge. Call or text our team at any hour.
- No $500 deposit
- No rush rate
- Same forensic process
How it works
From the first call to a clean site
- 01
Call or send the details
Call (844) 974-6781, or send us your site address, your current host and what happened. An engineer reviews it and calls you back. You talk to the people doing the work.
- 02
Confirm and pay the deposit
We confirm we can help and send a secure link for the $500 deposit. Once it clears, you get a direct line to the engineers working on your site and we ask for server or hosting access.
- 03
We work until it's done
Malware scan, database assessment and entry-point search start right away. We keep you posted and finish with a plain-language summary of everything we found and fixed.
What's included
Every recovery covers four areas
Forensic site recovery
- Malware removal from files, database and injected code
- Backdoors found and removed
- File integrity checked after cleaning
Database reconstruction
- Several backup snapshots compared, not just the latest
- Content restored to the most recent clean version
- Corrupted tables repaired or rebuilt where possible
- Database tested before the site goes live
Root cause
- Entry point identified: plugin, theme, stolen password or server
- Timeline of the attack
- Credentials audited and reset where needed
- Written summary without jargon
Hardening afterward
- File permissions locked down
- Firewall rules updated to block the attack used
- Vulnerable plugins and themes flagged or removed
- Admin passwords reset and two-factor sign-in turned on
Pricing
How billing works
We don't quote a total before we've seen the damage. Here is exactly how you're charged.
$500
Starts the emergency response.
- Paid before access is granted and work starts
- Credited toward every billable hour
- Refunded in full if we can't restore the site
$295/hr
From the first hour until the site is back.
- 1-hour minimum
- 15-minute increments after the first hour
- Deposit credit applied before the final invoice
$0
Recovery is part of your plan.
- No deposit
- No emergency surcharge
- Answered 24/7
Recover and move
Get cleaned up, then get off the host that got you hacked.
A site cleaned on the same server often gets hit again. Move to us after the recovery and your deposit counts twice.
$1,000 toward hosting
Your $500 deposit becomes a $1,000 credit toward setup and hosting when you start a plan within 30 days of the recovery.
We do the move
The engineers who cleaned your site move it, so nothing infected comes along for the ride.
Hardened on arrival
Firewall, real-time malware scanning and hourly backups are running from the first day on our servers.
The credit applies only to IgnitionLabs setup and hosting. It has no cash value and isn't refundable. Prefer to stay where you are? We'll clean the site at the standard rate.
The guarantee
If we can't restore your site to a clean, working, secure state, we refund your $500 deposit in full and you owe nothing.
What to send us
- Your name, email and a phone number we can call back
- The site address and who hosts it now
- The platform: WordPress, custom PHP, Laravel, Node.js or not sure
- What happened and when you noticed
- Whether you still have hosting or server access
Questions before you call
Do I have to move my hosting to you?
No. We'll clean your site wherever it's hosted. If you move to us within 30 days of the recovery, your $500 deposit becomes a $1,000 credit toward setup and hosting.
How long will it take?
It depends on how deep the compromise goes and how good the backups are. We guarantee the result, not the clock. We keep working until it's done and tell you what we see as we see it.
Can every site be recovered?
Not always. If content was deleted before any backup captured it, or a database is damaged beyond repair, we tell you what we can and can't restore before we bill you for trying.
What if my site isn't WordPress?
We also recover custom PHP, Laravel and Node.js sites. Tell us what you run when you call.
Every hour your site is down costs you customers.
Call now and an engineer starts on it. The $500 deposit is credited toward all the work.