About
You should know who's running your site.
We keep IgnitionLabs small on purpose, so the team that answers your call already knows your site, your plugins and what matters to your business.
Working with us
What you can expect
You talk to the people doing the work
There's no front line reading from a script. Whoever picks up can log in to your server and fix the problem while you're still on the phone.
Your setup is already known
Your plugins, integrations, traffic patterns and history are documented and shared across the team. If one engineer is out, the next one already knows your site.
You hear about problems from us first
Monitoring alerts go to our engineers, not a queue. If something on your site needs attention, we call you before your customers notice.
You know the cost before the work
You get an estimate before we start anything billable. We don't charge to fix problems we caused, and if another host would serve you better, we'll tell you.
Why we're selective
We don't host everyone. That's the point.
There's no sign-up form and no upload button. Every new account starts with a conversation, so we can tell whether we're the right fit and never take on more sites than we can know well.
It's the reason a call at 2 a.m. is short. Whoever answers isn't learning your site for the first time.
How new clients start
- A 20-minute call about your sites and goals
- A review of your current setup
- A recommendation and a written quote
- A migration on a schedule you approve
Experience
The problems your site will hit have been solved before
Our founder, John Kirker, has built and run hosting infrastructure since 1994 for more than 100 Fortune 500 companies, banks and mortgage lenders. Many clients from those years came back to him later, and he still hosts many of them. That history is what you're hiring.
- Allstate
- AT&T
- Bose
- Charles Schwab
- Disney
- eBay
- Expedia
- Fidelity
- Kaiser Permanente
- Lockheed Martin
- Motorola
- Pizza Hut
- Procter & Gamble
- Sears
- Sun Microsystems
- Terminix
- U.S. Air Force
- Verizon
- Warner Bros.
- Wells Fargo
Companies our founder has built and hosted for. Names are trademarks of their owners and are listed to describe past work. No endorsement is implied.
On servers we manage across several cloud providers, in the region your customers are in.
Mailboxes. We don't host them. Use an outside provider such as Google Workspace or Microsoft 365. For sending email, clients get free use of ListBoss Pro.
IgnitionLabs is a dba of John Kirker, Inc., a U.S. company.
See if we're a fit.
Tell us about your sites. If we're not the right host for you, we'll say so and suggest one that is.